Frequently Asked Questions (FAQ)

Do you ship internationally?

We currently only ship within the United Kingdom, including England, Scotland, Wales and Northern Ireland. Unfortunately, we do not offer international shipping at this time. However, we hope to expand our delivery options in the future!

Do you offer gift wrapping or personalised messages?

Yes! We love making your orders feel extra special. Simply leave a note at checkout letting us know the occasion, who the gift is for and any special requests. We’ll do our very best to package your order beautifully and add a personal touch wherever possible.

How do I care for my jewellery to make it last longer?

To keep your Dainty Grace jewellery looking beautiful for as long as possible, we recommend following these simple care tips:

• Avoid chemicals: Keep your jewellery away from perfumes, lotions, cleaning products and sprays, as these may cause discolouration or damage over time.

• Keep it dry: Remove your jewellery before showering, swimming, bathing or exercising.

• Remove before sleeping: This helps prevent accidental pulling, tangling or breakage.

• Handle with care: Avoid pulling or tugging on delicate chains, clasps and charms.

• Store safely: When not being worn, store your jewellery in a clean, dry place, away from direct sunlight and moisture.

What materials are your jewellery pieces made from?

Our jewellery is crafted using materials including stainless steel and gold-tone metals, selected for their appearance, durability and suitability for everyday wear. Materials may vary depending on the design, so we recommend checking the individual product description for specific details.

Are your jewellery pieces hypoallergenic?

Many of our pieces are made using materials such as stainless steel, which is generally well tolerated by most skin types. However, everyone’s skin is different, and no jewellery material can be guaranteed to be completely allergy-free. If you have particularly sensitive skin or a known metal allergy, we recommend checking the product materials before purchasing.

Are your jewellery pieces nickel-free?

Our jewellery is selected with comfort and quality in mind. However, certain metals, including some types of stainless steel, may contain small amounts of nickel. If you have a known nickel allergy, please contact us before purchasing so we can provide further information about the materials used in a particular piece.

Do you offer custom jewellery designs?

Unfortunately, we don’t currently offer custom jewellery designs. However, this is something we may explore in the future, so keep an eye out for updates!

Do you offer gift cards?

Gift cards are not currently available, but we’re considering introducing them in the future.

Is your jewellery suitable for children?

Our jewellery is primarily designed for adults, although some of our smaller pieces may also be suitable for older children and pre-teens. We recommend checking individual product dimensions before purchasing and ensuring that children are supervised when wearing jewellery. Please note that jewellery may contain small components and is not suitable for young children due to potential choking hazards.

How can I clean my jewellery if it becomes tarnished?

We recommend gently wiping your jewellery with a soft, slightly damp cloth before drying it thoroughly. For more stubborn marks or discolouration, a suitable jewellery polishing cloth may help, depending on the material and finish. Avoid harsh chemicals, abrasive cleaning products or excessive rubbing, as these may damage delicate finishes or plating.

What should I do if my jewellery arrives damaged or incorrect?

We’re sorry if something isn’t quite right with your order! Please contact us at daintygracejewellery@gmail.com as soon as possible, including your order number, a brief description of the issue and clear photographs where possible. We’ll review the problem and work with you to arrange an appropriate solution in accordance with your consumer rights. For more information, please refer to our Returns & Refund Policy.

Do you offer repairs if my jewellery breaks?

We don’t currently offer a general jewellery repair service. However, all our jewellery comes with a 1-year guarantee covering manufacturing defects, subject to our guarantee terms. If you experience an issue with your jewellery, please contact us at daintygracejewellery@gmail.com so we can assess the problem and advise on the available options. Your statutory consumer rights are not affected.

Can I combine multiple discount codes?

Unfortunately, only one discount code can be applied per order unless otherwise stated as part of a specific promotion.

How can I find out about new product launches?

We love sharing new arrivals with our customers! Subscribe to our newsletter or follow us on social media to be among the first to hear about new collections, product launches, special offers and exclusive updates.

Who can I contact if I have a question about my order?

We’re always happy to help! For any questions about your order, shipping, returns or products, please email us at: daintygracejewellery@gmail.com. We’ll do our best to get back to you as soon as possible.

Thank you for supporting Dainty Grace!